1st- HOW TO CHECK YOUR CHROMEBOOK'S VERSION
As of 10/4/21, CCS is allowing chromebooks to climb to version 91 as the highest version. At the Chromebook login screen, press the ALT key and V Key. The Chromebook version will display in the top right corner of the Chromebook. It should read something like Google Chrome 87.0. Press the ALT Key and V Key again to remove this display option.
2nd- CHROME BROWSER UPDATE STEP-BY-STEP DIRECTIONS
CLICK HERE LEARN HOW TO UPDATE YOUR CHROME BROWSER
CHROME BROWSER UPDATE VIDEO (optional)
As of 10/4/21, CCS is allowing chromebooks to climb to version 91 as the highest version. Video shows a lower version but the method to upgrade is the same.
Chromebook Help Ticket (Incident IQ)
Try these things first, before you submit a Chromebook help ticket in Incident IQ
Reminders are on our Chromebook Support Page:
- Restart the Chromebook and see if this fixes the issue.
- Contact teacher about common login problems or basic issues.
- Submit a tech work order in Incident IQ. Be sure to include your student login information. Also, locate the 6-digit asset tag number (white sticker).
- Complete the JMRHS Media/Chromebook Checkout and Exchange form.
Chromebook Care & Support
A student device orientation video, CCS Chromebook One to One Initiative, has been posted in English and Spanish on the C&I and Technology webpages. Each department webpage link is provided below along with the YouTube links. Schools are asked to have each student view this brief video during the first week of school.
YouTube Chromebook One to One Initiative English: video is shown above.
YouTube Chromebook One to One Initiative Spanish: Mira el video de Chromebook en español >
CCS Spectrum Internet Assist | Internet Assist
CCS Student Help Ticket | Directions to submit a Help Desk Ticket