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Lunchprepay.com Information

 

With LunchPrepay.com you never have to worry about lost lunchmoney again. LunchPrepay.com is a secure, easy and convenient way to applyfunds directly to your student's account online. You can even check the accountbalance and keep an eye on what your student is buying! LunchPrepay offersgreat convenience and the following benefits:

    • You get quick and easy access to your student's meal account 24 hours a day, seven days a week.
    • The ability to pay for multiple students' accounts with one single payment.
    • The ability to look-up your students' account balance, any time, any place the internet is available.
    • The ability to see 45 calendar days of purchases and payments.
    • Automated notification, via e-mail, when your student's account balance falls below an amount you have set.
    • Peace of mind, knowing that the money is being used for good nutrition.
Click here to go to the LunchPrepay.com website.

Lunchprepay.com FAQ's

Questions
1)  What is the Lunchprepay.com website?
2)  I know that my student should have money in their account from last year or from several months ago, so why does the balance show "0" or "NA"?
3)  I can't easily find the instructions on how to sign up for this Lunchprepay website service. How do I sign up?
4)  What type of fees are associated with this service?
5)  Why are there fees at all? Couldn't the CNP department cover this cost?
6)  How do I use Lunchprepay's website to make online payments for my student's cafeteria account?
7)  At what times is the information on Lunchprepay updated for CCS schools?
8)  I see that my membership will expire soon. How can I renew my membership?
9)  When I look at my student's history, I see generic terms like "lunch", "cookie", and "snack". Why is it not more specific?
10)  I am unable to view the meal history or see the account balance, even though I have paid for a premium membership. What should I do?
11)  I know that my student had a balance left over from last year. Why do I not see it carry over to this year on the Lunchprepay website?
12)  I just made a payment. Why don't I see it immediately, or why did I receive a low balance email the same or next day?
13)  I have more than one student on my Lunchprepay account, and I would like to transfer money between their accounts. Can I do this through the website?
14)  What if I am currently using Lunchprepay and am transferring to/from another district that also uses Lunchprepay?
15)  I have a question about one of the charges on my student's account. How do I go about disputing it?
16)  I'm getting some sort of error while trying to make a payment. What do I do?
17)  If I make payments in the cafeteria, will they show up on Lunchprepay?
18)  Why do I sometimes get an error while making a payment, and then find a charge on my credit card anyway?
19)  I have tried adding money to my student's account and keep getting an error. It reads that the address does not match the address on our credit card, but I've checked my profile on Lunchprepay and it looks right!
20)  I have students in two or more districts that use Lunchprepay. Do I need to setup separate accounts for this?
21)  I still have questions who do I contact?
  Answers
1)  Q What is the Lunchprepay.com website?
A

Lunchprepay.com is a website that allows the payment of student's school meals in a secured, electronic fashion over the internet. It also allows the checking of student meal histories and cafeteria account balances.

The website is administered by EMS (Education Management Systems, Inc.). This is the vendor for the system our cafeterias use to charge meals.


2)  Q I know that my student should have money in their account from last year or from several months ago, so why does the balance show "0" or "NA"?
A

Lunchprepay is designed on the assumption that an account with no activity for 180 days is inactive. It will not correctly show account balances in this case (it will show "0" or "NA" instead).

This often happens right after returning from summer break, or if the student usually brings their own lunch to school and only rarely pays on or uses their account.

Once a payment or purchase is made, the balance should correct itself the next day on the website.


3)  Q I can't easily find the instructions on how to sign up for this Lunchprepay website service. How do I sign up?
A

Click here to open up the Lunchprepay online help, then click on "Start Registration".


4)  Q What type of fees are associated with this service?
A

lunchprepay


5)  Q Why are there fees at all? Couldn't the CNP department cover this cost?
A

The Cabarrus County CNP department does not keep any portion of the fees. The registration fee is charged by the website company and directly covers their cost of running the website. The transaction fee is charged by the credit card company to the website vendor.

One normally does not see the transaction fee the credit card company charges the vendor because the vendor raises the price of their products to compensate.

CNP feels that raising prices to reimburse the website vendor their costs and to pay credit card company transaction fees would be very unfair for those families that do not have computers and/or do not use LunchPrepay.com.


6)  Q How do I use Lunchprepay's website to make online payments for my student's cafeteria account?
A

To enroll your student on the Lunchprepay website, you will first need to gather the following information:

  • Your email account (so you can receive notifications).
  • Student PIN number (also referred to as Student District Pin number).
    • This is NOT a Social Security Number.
    • Cabarrus County Schools uses a unique PIN (up to 7 digits long) that the student keeps throughout their school career.
    • This PIN can be found on the student's schedule or report card (for middle or high school students).
    • This PIN can also be obtained from your student's school office.

Before you can make a payment on your student's account, you need to make sure you have a credit card (American Express, Visa, Mastercard, or Discover). NOTE: You will need the special code that's written on the back of the card in order to complete the transaction.

 


7)  Q At what times is the information on Lunchprepay updated for CCS schools?
A

Lunchprepay now updates our system throughout the entire day.  The system does shut down from 10a - 2p everyday during the busy lunch time to not interfere with the transactions happening.


8)  Q I see that my membership will expire soon. How can I renew my membership?
A

There is currently no ability to proactively pay to renew your membership before it expires. Instead, you must wait until your membership expires before you can renew.

Do not worry if you cannot login the date that your membership expires...you will not have to re-enroll your students even if the next time you log in is well after the expiration date.

Once your membership has expired, you will be prompted to renew your membership the next time you sign into the Lunchprepay website:

  • Choose "Yes" to pay $10 to continue your premium membership.
  • Choose "No" to discontinue premium benefits (you can still make payments).

    9)  Q When I look at my student's history, I see generic terms like "lunch", "cookie", and "snack". Why is it not more specific?
    A

    The primary benefits of the meal history are student accountability and monitoring if extra money is being spent on extra items. It is NOT currently designed for continual nutritional analysis.

    There actually is some level of detail available, though you might not see it if your student is only choosing the standard lunch selection. If your student attends middle or high school and chooses something from the fast food line, the web history will identify "cheeseburger, hotdog, chicken sandwich, etc." Also, if your student gets an extra helping or an a la carte item, the web history will identify "snack, dessert, milk, 2nd lunch, etc."

    The standard "lunch" is not specifically itemized because of federal meal reporting requirements and because our cashiers currently have to memorize and type in numeric codes for each of the above mentioned items. Even with trying to keep descriptions generic so a single code can represent several items, we still have 40-50 codes for them to remember. The higher this number gets, this causes the lunch line to slow down and also causes more errors at the register.

    Part of the problem is caused by our county having a large variety of food choices compared with other school districts. For example, a "lunch" consists of one plate (entree) and two bowls (fruit or vegetables). There are 2+ entrees and 5+ fruit/veg to choose from a day, and these choices change on a daily basis on a 4 week rotation. With that kind of variety, there would have to be HUNDREDS of codes.

    During the next few years, we are planning to get touch screens for our cashiers and upgrade the software to allow cashiers to push buttons representing more specific items on our menu. As this happens, the web purchase history will begin to show more and more specifics.


    10)  Q I am unable to view the meal history or see the account balance, even though I have paid for a premium membership. What should I do?
    A

    First, make sure you actually click on the name of your student when you are in the meal history screen.

    If you still cannot view the meal history and/or see the correct account balance, delete and then re-add your student to your account. If the balance and meal history does not show up within 24hrs of doing that, send an email to the website manufacturer at ContactUs@Lunchprepay.com


    11)  Q I know that my student had a balance left over from last year. Why do I not see it carry over to this year on the Lunchprepay website?
    A

    The Lunchprepay website shows only the last 45 days of account activity. Since summer break often causes more than this amount of time to pass, you will frequently not see the carry over amount specifically listed.

    However, you will notice that the current balance includes any carried over balance. (Note, however, that the balance will show as "0" until some sort of activity takes place within the last 45 days).

    For example, if you had $1.30 left over at the end of last year, and your student purchased a bottle of water for $.50 at the beginning of this year, you would see a balance of positive $.80 instead of the -$.50 you would expect by looking only at the meal history.


    12)  Q I just made a payment. Why don't I see it immediately, or why did I receive a low balance email the same or next day?
    A

    You must allow up to 24hrs for your payment to reach our cafeteria servers. Also, your view of the meal history lags our cafeteria by up to an additional 24hrs.

    It is possible to make a payment late Monday night...it gets to our cafeteria on Tuesday, and you see Tuesday's history updated on your web page on Wednesday.


    13)  Q I have more than one student on my Lunchprepay account, and I would like to transfer money between their accounts. Can I do this through the website?
    A

    No, this is not a current feature on the Lunchprepay.com website. The only way to do this would be to contact the cafeteria manger (or managers, if dealing with multiple schools).


    14)  Q What if I am currently using Lunchprepay and am transferring to/from another district that also uses Lunchprepay?
    A

    Only the Lunchprepay website manufacturer can change your account. You need to send an email to ContactUs@MySchoolMoney.com (NOTE: THIS IS NOT THE SAME AS CLICKING ON "CONTACT US" ON THE WEBSITE).

    Also note: Money left in an account cannot be transferred between districts. You must withdraw any outstanding balance from the school cafeteria you are leaving (contact the cafeteria manager for help).


    15)  Q I have a question about one of the charges on my student's account. How do I go about disputing it?
    A

    If you suspect a cashier error or wonder if another student may be "borrowing" your student's account number, please contact the cafeteria manager at your student's school. Contact information for our managers can be found by selecting "Cafeteria Managers" from the "CNP Contact Info" menu on the left side of this page.


    16)  Q I'm getting some sort of error while trying to make a payment. What do I do?
    A

    Chances are your credit card information that you've entered on the LunchPrepay website does not exactly match what's on file at your credit card company. Delete and re-enter your credit card info on LunchPrepay, paying particular attention to your address and name. If that does not work, send an email to ContactUs@MySchoolMoney.com (NOTE: This is NOT the same as clicking on "Contact Us" on the LunchPrepay website!).


    17)  Q If I make payments in the cafeteria, will they show up on Lunchprepay?
    A

    When you look at the "payment history", it will only show those payments you've made through the website. The current balance, however, is always based on all purchases and payments for the school year (including any money that might have been carried over from the previous school year).

    If you have the premium membership, you can also view the "meal history" for the last 45 days (which shows cash and check payments made at the cashier as well as charges).


    18)  Q Why do I sometimes get an error while making a payment, and then find a charge on my credit card anyway?
    A

    All credit cards are processed through a third-party service that verifies all the credit card information and payment amount. The service verifies that your name, address, card number, and card code match exactly to what your credit card company has on file. If there is a mismatch, the service sends a message to us that the charge failed. Depending on your credit card company

     


    19)  Q I have tried adding money to my student's account and keep getting an error. It reads that the address does not match the address on our credit card, but I've checked my profile on Lunchprepay and it looks right!
    A
    There are two places in Lunchprepay where you enter your address. The first is when you click on "my profile". The second is when you click on "manage wallet" and then click on a credit card name. Make sure that the address entered FOR THAT CREDIT CARD exactly matches the address that is on that credit card bill.

    20)  Q I have students in two or more districts that use Lunchprepay. Do I need to setup separate accounts for this?
    A
    Yes, you must setup a separate account for each district you have students in. If you want Premium services for each account, that does mean that you would have to pay the $10 premium membership annual fee for each account. Note: if you just want to make payments, the basic membership has no annual fee.

    21)  Q I still have questions who do I contact?
    A
    Contact your child's cafeteria manager at the school or contact the central office at (704) 262-6166

    In accordance withFederal law and U.S.Department of Agriculture policy, this institution isprohibited fromdiscriminating on the basis of race, color, national origin,sex, age, ordisability. To file a complaint of discrimination, write to USDA, Director,Officeof Adjudication, 1400 Independence Avenue, SW, Washington DC 20250-9410or calltoll free (866) 632-9992 (Voice). Individuals that are hearing impairedor havespeech disabilities may contact the USDA through the Federal RelayService at(800) 877-8339 or (800) 845-6136 (Spanish). USDA is an equalopportunityprovider and employer.

    Last Modified on March 17, 2014